Last updated: 2025-12-23

Welcome to Lash to Go. By accessing our website, booking an appointment, or receiving services from us, you agree to be bound by the following Terms & Conditions. Please read them carefully.

1. General Information

These Terms & Conditions apply to all clients of Lash to Go, located at East Hartford, CT, USA.
We reserve the right to update or change these Terms at any time without prior notice. Continued use of our services constitutes acceptance of any changes.

2. Appointments & Booking

• All appointments must be booked in advance via our website, booking system, or approved communication channels.
• A deposit may be required to secure your appointment. Deposits are non-refundable unless stated otherwise.
• Please ensure all booking details (name, contact information, service selection) are accurate.

3. Cancellations & No-Shows

• We require at least [24/48] hours’ notice for cancellations or rescheduling.
• Late cancellations or no-shows may result in:
  • Loss of deposit
  • A cancellation fee
  • Refusal of future bookings
• Arriving more than [10–15] minutes late may result in a shortened service or appointment cancellation.

4. Payments

• Full payment is due at the time of service unless otherwise agreed.
• We accept [cash, card, online payment methods].
• Prices are subject to change without notice.

5. Refunds & Satisfaction

• Due to the nature of our services, we do not offer refunds.
• If you are unhappy with your lashes, please contact us within [48 hours] of your appointment so we can assess and, if appropriate, offer a complimentary adjustment.
• Fixes are not offered if:
  • Aftercare instructions were not followed
  • Lashes were touched, removed, or altered by another technician

6. Health, Safety & Allergies

• Clients must disclose all relevant medical conditions, allergies, sensitivities, eye infections, or recent procedures prior to their appointment.
• We are not responsible for adverse reactions resulting from undisclosed conditions.
• Patch tests are recommended and may be required for new clients.

7. Aftercare Responsibility

• Proper lash aftercare is essential for retention and eye health.
• Lash to Go is not responsible for issues arising from failure to follow aftercare instructions provided.

8. Right to Refuse Service

We reserve the right to refuse or discontinue service to any client who:

• Displays inappropriate, aggressive, or disrespectful behavior
• Arrives under the influence of drugs or alcohol
• Has a condition that makes the service unsafe to perform

9. Gift Cards & Packages

• Gift cards and service packages are non-refundable and non-exchangeable.
• Expiration dates, if applicable, will be clearly stated at the time of purchase.

10. Website Use & Intellectual Property

• All content on this website, including text, images, logos, and branding, is the property of Lash to Go.
• You may not copy, reproduce, or distribute any content without written permission.

11. Limitation of Liability

Lash to Go is not liable for:

• Allergic reactions, irritation, or complications when proper disclosure was not made
• Loss or damage to personal belongings during your visit
• Results that vary due to individual lash health or lifestyle factors

12. Governing Law

These Terms & Conditions are governed by the laws of CT, USA.

13. Contact Information

If you have any questions about these Terms & Conditions, please contact us at:

Email: lashtogo1@gmail.com
Phone: 860-888-4538
Business Name: Lash to Go